Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Return requests will only be processed after delivery is confirmed. As we use third-party shipping (USPS, UPS, FedEx), Wearing Conscious cannot guarantee shipping times. If you believe your order has been lost, please open a case with the delivery provider.

Also note that not all items on the Shop Conscious marketplace will be eligible for returns. Please read below to determine whether your item is eligible before you purchase.

If an item is returnable, it must be in the same condition that you received it, unworn or unused, with any associated tags still attached, and in its original packaging. 

To start a return, you can log in to your Shop Conscious account and select the item(s) in question, or contact us at customerservice@wearingconscious.org. 

As the buyer, you will be responsible for return postage unless the item arrives damaged or with issues.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. The following categories are Final Sale only:

  • Perishable goods (such as food, flowers, or plants)
  • Handmade items that are not pre-assembled or fabricated prior to order (such items will be noted)
  • Secondhand and/ or refurbished items
  • Custom products (such as made-to-order or personalized items)
  • Generic brand items meant to resemble name brands, provided that the status of the item as a generic/ non-name brand item was initially disclosed in the listing
  • Personal care goods (such as hair care, sunscreen, or skincare products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@wearingconscious.org.